Last Updated: 2 October 2026
1. Introduction
Welcome to Supreme Offset (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website and any enquiries, quotations, or printing-related services offered by us.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
2. About Our Services
Supreme Offset provides printing and related services as described on our website or communicated directly to customers.
Our services may include offset printing, digital printing, commercial printing, custom printing, and other printing-related solutions, depending on availability.
The exact specifications, materials, quantities, pricing, turnaround times, and delivery arrangements for an order will be confirmed separately through a quotation, order confirmation, invoice, or other written communication.
3. Website Information
We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, descriptions, images, examples, specifications, prices, and other content are provided for general informational purposes and may change without notice.
Colours, paper textures, finishes, and other printed characteristics may vary depending on the printing process, materials, equipment, display settings, and other production factors.
We reserve the right to correct errors, update website content, and modify the presentation of our services.
4. Enquiries and Quotations
Customers may contact us to request information or quotations for printing services.
- Quotations are based on the specifications and information supplied by the customer.
- Any changes to quantity, dimensions, paper type, finishing, artwork, or other specifications may affect the quoted price and delivery schedule.
- Unless otherwise stated in writing, quotations are subject to confirmation and availability.
- A quotation does not constitute a confirmed order unless accepted and confirmed by Supreme Offset.
- Additional charges may apply for revisions, special materials, urgent production, delivery, or other requirements when agreed upon.
Customers are responsible for providing accurate information when requesting a quotation.
5. Orders and Artwork Approval
Before production begins, customers must provide the necessary artwork, content, specifications, and other materials required for their orders.
Customers are responsible for reviewing and approving proofs, designs, layouts, text, images, dimensions, colours, quantities, and other production details before final approval.
Once a customer approves artwork or authorizes production, Supreme Offset may proceed on the basis of that approval.
We are not responsible for errors that were present in customer-approved artwork, including spelling mistakes, incorrect contact details, missing content, low-resolution images, or incorrect specifications, to the extent permitted by applicable law.
Any changes requested after approval may result in additional charges, revised delivery dates, or both.
6. Customer Responsibilities
Customers agree to:
- Provide accurate order details and contact information.
- Supply artwork and files in suitable formats and quality.
- Review all proofs and production details carefully.
- Ensure they have the necessary rights and permissions to use supplied text, images, logos, fonts, designs, and other materials.
- Make payments in accordance with the agreed terms.
- Cooperate with us when clarification or additional information is required.
Supreme Offset reserves the right to decline work where supplied material appears unlawful, infringes third-party rights, or otherwise presents a legitimate legal or operational concern.
7. Pricing and Payments
Prices, payment schedules, applicable taxes, and any advance-payment requirements will be communicated during the quotation or ordering process.
Unless otherwise agreed in writing:
- Orders may require an advance payment before production begins.
- Production may be delayed until the required payment and final approval have been received.
- Any additional work or changes outside the agreed specifications may incur extra charges.
- Applicable taxes, shipping, handling, or delivery charges may be added where relevant.
- Outstanding payments must be settled according to the agreed payment terms.
We reserve the right to revise quotations where customer requirements change or where an obvious pricing or calculation error needs correction before order confirmation.
8. Production and Delivery
Estimated production and delivery timelines will be communicated when an order is confirmed.
Delivery dates are estimates unless expressly agreed in writing as guaranteed dates. Delays may occur because of equipment issues, material availability, transport disruptions, customer approval delays, events beyond our reasonable control, or other circumstances affecting production.
Customers must provide accurate delivery information and ensure that someone is available to receive the order when necessary.
Risk of loss, responsibility for collection, and any applicable delivery arrangements will be determined by the agreed order terms and applicable law.
If an order is delayed, customers may contact us for an update.
9. Printing Variations and Quality
Printing is a production process that may involve reasonable variations in colour, paper appearance, finishing, cutting, folding, binding, and other manufacturing characteristics.
Screen colours may not reproduce identically in print. Differences may also arise between separate print runs or batches.
Customers should communicate special quality requirements, colour references, tolerances, or finishing expectations before confirming an order.
Any specific quality guarantees or production tolerances must be agreed upon in writing.
Nothing in this section excludes remedies available to customers under applicable law for defective, materially non-conforming, or incorrectly supplied products.
10. Cancellations, Returns, and Complaints
Cancellation requests must be submitted to Supreme Offset as soon as possible.
Where production has not started, cancellation may be considered subject to the agreed order terms and any costs already incurred.
Once production has started, cancellation may not be possible, and the customer may be responsible for reasonable costs incurred or commitments made, subject to applicable law and the agreed terms.
Because printed products are often customized, returns may be limited for correctly produced items made to customer-approved specifications, to the extent permitted by applicable law.
If printed products contain defects, damage, or discrepancies from the confirmed order specifications, customers should contact us promptly with the order details and supporting photographs or other evidence.
We will review the complaint and, where appropriate, discuss correction, reprinting, replacement, refund, or another suitable resolution in accordance with the agreed terms and applicable law.
Nothing in these Terms & Conditions removes any mandatory consumer rights or statutory remedies that apply to an order.
11. Intellectual Property
All original content on this website, including text, graphics, logos, layouts, photographs, and other materials owned by Supreme Offset, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our website content without prior authorization, except where permitted by law.
Customers retain ownership of materials they own and provide to us. By submitting artwork or other materials for a printing order, customers authorize Supreme Offset to use those materials as reasonably necessary to prepare, produce, and fulfil the order.
Customers represent that they have the necessary rights or permissions for all materials supplied to us.
Supreme Offset does not claim ownership of customer-owned artwork merely because it is submitted for printing.
12. Acceptable Use of the Website
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to the website, server, or related systems.
- Introduce malicious code, viruses, or other harmful material.
- Interfere with the website’s operation or security.
- Submit false, misleading, or infringing content through our forms or communication channels.
- Copy or misuse website content in violation of applicable rights.
We may take reasonable steps to restrict access or report suspected unlawful activity where appropriate.
13. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, or services for convenience or informational purposes.
We do not control those third parties and are not responsible for their content, availability, security, or privacy practices.
Your use of third-party services is subject to their applicable terms and policies.
14. Limitation of Liability
To the extent permitted by applicable law, Supreme Offset will not be responsible for indirect or consequential losses arising from the use of this website or a delay or interruption in website availability.
Our responsibility for printing orders will be assessed in light of the confirmed order specifications, the circumstances of the claim, the agreed terms, and applicable law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any mandatory rights or remedies available to customers.
15. Events Beyond Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, fire, government restrictions, major transport disruptions, widespread power outages, or significant supply-chain interruptions.
Where such circumstances affect an order, we will make reasonable efforts to communicate relevant delays and discuss practical next steps.
16. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review the Privacy Policy available on our website for further information.
17. Changes to These Terms
Supreme Offset may update these Terms & Conditions from time to time to reflect changes in our services, business practices, website features, or applicable legal requirements.
Revised terms will be published on this page with an updated “Last Updated” date.
The terms applicable to a particular printing order may also be set out in its quotation, invoice, order confirmation, or separate written agreement.
18. Governing Law and Disputes
These Terms & Conditions are subject to the laws applicable to the relevant transaction and jurisdiction.
Any dispute will be addressed through good-faith communication where practical. Where a dispute cannot be resolved informally, it will be handled by the courts or other competent authorities having jurisdiction under applicable law.
Nothing in this section limits any mandatory legal rights available to customers.
19. Contact Information
If you have questions about these Terms & Conditions, your quotation, or a printing order, please contact us:
Business Name: Supreme Offset
Email: [Insert your official email address]
Phone: [Insert your business phone number]
Address: [Insert your registered or business address]
We will make reasonable efforts to respond to enquiries within an appropriate timeframe.
By using this website or placing an order with Supreme Offset, you acknowledge that these Terms & Conditions apply, together with any additional written terms agreed for your order.